Terms of Service

Overview

This website is operated by Relieplus. Throughout the site, the terms “we”, “us” and “our” refer to Relieplus.

By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website, such as our Shipping Policy, Return & Refund Policy, and Privacy Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, please do not use our website or purchase from us.

Online Store Terms

By using this website, you confirm that the information you provide is accurate, complete, and up to date.

You agree not to use our products or website for any unlawful purpose, fraudulent activity, or any activity that may damage, interfere with, or misuse our website or services.

We reserve the right to refuse service, cancel orders, or restrict access to our website if we believe these Terms have been violated.

Product Information

Relieplus offers personal comfort and relaxation products designed for general everyday use.

We make reasonable efforts to display product details, images, colours, features, and descriptions as accurately as possible. However, product colours and appearance may vary slightly depending on your screen settings, lighting, or device.

Relieplus products are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease, injury, or medical condition. For serious pain, injury, or health concerns, please consult a qualified healthcare professional before use.

Product Use

Customers are responsible for using the product safely and correctly.

Do not use the product on injured, swollen, irritated, or sensitive areas. Stop using the product if you feel discomfort, irritation, or unusual pain.

Relieplus is not responsible for issues caused by misuse, improper handling, unsafe use, or failure to follow product guidance.

Pricing and Availability

All prices are shown on our website and may change without prior notice.

We reserve the right to update product prices, promotions, discounts, and availability at any time.

We may limit quantities, discontinue products, or refuse orders where necessary, including in cases of pricing errors, stock issues, suspected fraud, or incorrect customer information.

Orders and Payment

When you place an order, you agree to provide accurate billing, shipping, and contact information.

Your order is only confirmed once payment has been successfully processed and you receive an order confirmation.

If there is an issue with your payment, address, product availability, or order information, we may contact you for clarification or cancel the order.

Shipping and Delivery

Shipping times are estimates only and may vary due to processing time, courier delays, customs checks, public holidays, weather, or other circumstances outside our control.

Relieplus is not responsible for delays caused by incorrect shipping information provided by the customer.

Please check your shipping address carefully before completing your order.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos or videos of the issue.

Change-of-mind returns may be accepted only if the item is unused, in its original packaging, and meets the conditions stated in our Return & Refund Policy.

Promotions and Discounts

Discount codes, offers, and promotions may be subject to specific conditions, expiry dates, and product exclusions.

Promotions cannot be exchanged for cash and may not be combined with other offers unless stated.

We reserve the right to modify, pause, or cancel promotions at any time.

Customer Reviews and Feedback

If you submit reviews, photos, videos, messages, or feedback to Relieplus, you agree that we may use them for customer support, website improvement, marketing, or promotional purposes, unless you clearly request otherwise.

You agree not to submit false, offensive, misleading, or unlawful content.

We reserve the right to remove reviews or content that we believe are inappropriate, misleading, or harmful.

Intellectual Property

All content on this website, including text, images, branding, product descriptions, graphics, logos, and design elements, belongs to Relieplus or is used with permission.

You may not copy, reproduce, distribute, modify, or use our content without written permission.

Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics tools, or Shopify apps.

We are not responsible for the actions, policies, or performance of third-party services. Your use of those services may also be subject to their own terms and policies.

Limitation of Liability

To the fullest extent permitted by law, Relieplus is not liable for indirect, incidental, special, or consequential damages arising from your use of our website, products, or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Errors and Inaccuracies

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, or availability.

We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice.

Privacy

Your personal information is handled according to our Privacy Policy.

By using our website, you agree to the collection and use of your information as described in that policy.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website after changes are posted means you accept the updated Terms.

Contact Information

For questions about these Terms of Service, please contact us:

Relieplus
Email: support@relieplus.com
Website: relieplus.com

Last updated: 19 May 2026