Shipping Policy

At Relieplus, we carefully process and prepare every order before dispatch. Please read our shipping policy before placing your order.

Processing Time

Orders are usually processed within 1–3 business days after payment is confirmed.

During busy periods, product launches, holidays, or high order volume, processing may take slightly longer.

Estimated Delivery Time

Estimated delivery time is usually:

7–14 business days

Delivery time may vary depending on your location, courier service, customs checks, public holidays, weather, or other delays outside our control.

Please note that delivery times are estimates only and cannot be guaranteed.

Shipping Fee

We currently offer:

Free shipping on all orders

If this changes in the future, the shipping fee will be shown clearly at checkout before payment.

Order Tracking

Once your order has been shipped, you may receive a tracking number by email or SMS.

Tracking updates may take 2–5 business days to appear after the order has been dispatched.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

Relieplus is not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If you notice an address mistake, please contact us as soon as possible. If the order has already been processed or shipped, we may not be able to change the address.

Delayed Orders

Sometimes orders may be delayed due to courier issues, customs checks, high shipping volume, public holidays, or unexpected events.

If your order is taking longer than expected, please contact us and we will help check the status.

Lost or Missing Packages

If your tracking shows delivered but you did not receive the package, please first check with your household members, building reception, mailbox, or local courier.

If the package still cannot be found, contact us and we will assist you in checking with the courier where possible.

Customs, Duties, and Taxes

Depending on your country, customs duties, import taxes, or local fees may apply.

These fees are not controlled by Relieplus and are the customer’s responsibility unless stated otherwise at checkout.

Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos or video of the issue
• A short explanation of the problem

We will review the issue and provide a suitable solution.

Contact Us

For shipping questions, please contact us at:

Email: support@relieplus.com
Subject: Shipping Help – Order #[Your Order Number]

Relieplus products are prepared with care, and we will do our best to support you if there is any issue with your order.